Article 1 - Definitions
In these terms and conditions, the following terms are understood as:
- Customer: Any natural person who orders a product for private use, not for commercial purposes.
- Branstore: The company offering products through third parties and shipping them to the customer.
- Product: Any goods offered by Branstore and delivered by a third party.
- Right of Withdrawal: The customer's right to cancel the purchase within 14 days without providing any reason, as long as the product has not yet been shipped by the supplier.
Article 2 - Scope
These terms and conditions apply to any agreement between Branstore and the customer. By placing an order, the customer agrees to these terms.
Article 3 - The Offer and Ordering Process
Branstore strives to present products accurately, including price, features, and delivery time.
Prices include VAT, unless otherwise specified.
Branstore reserves the right to cancel orders in case of obvious errors in the offer, such as typographical mistakes or technical issues.
Article 4 - The Contract
The contract is concluded after the customer's order and payment are received.
After the order, the customer will receive a confirmation by email.
Article 5 - Payment
All payments must be made in advance using the available payment methods, unless later payment options are offered.
Once the payment is received, the order will be processed and shipped.
Article 6 - Delivery and Delivery Time
The estimated delivery time is between 7 and 30 days, depending on the availability and location of the supplier.
Deliveries are shipped directly by the supplier. Branstore has no control over actual shipping times.
Branstore is not liable for delivery delays caused by the supplier or force majeure, such as customs or transportation issues.
Article 7 - Right of Withdrawal
The customer has the right to cancel the purchase within 14 days of receiving the product without providing any reason. The customer must notify Branstore of the withdrawal by email.
The customer bears the return shipping costs. The return shipping costs can vary between 20 and 25 euros, depending on the supplier's location, as the products are shipped from Asia.
The right of withdrawal does not apply to products that cannot be returned for hygienic reasons. This includes items such as underwear, earrings, certain cosmetics, or other products that have been opened or used. Branstore may refuse returns if there is suspicion that the product has been opened or used.
The customer will be refunded within 14 days after the returned product is received.
Article 8 - Warranty and Compliance
Branstore strives to offer high-quality products but is not liable for quality or functionality issues as the products are delivered by third parties.
Complaints about defects or issues must be reported as soon as possible after receiving the product via email.
Article 9 - Liability
Branstore is not liable for damages resulting from the use of the product unless the damage is caused by intent or gross negligence on the part of Branstore.
Branstore is not liable for indirect or consequential damages.
The maximum liability is limited to the order amount.
Article 10 - Disputes and Applicable Law
Dutch law applies to these general terms and conditions.
Any disputes will be submitted to the competent court in the Netherlands.