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Frequently Asked Questions

What is the delivery time for my order?

Delivery times vary from 6-14 working days. Most packages arrive in the Netherlands a little faster! Normally you will receive your package within 10 working days.

What should I do if I have not yet received my order?

If the delivery time of 6 - 14 working days has expired and you have still not received anything, please send an email to ( We will then find out for you what is going on with your package.

I want to exchange/return my order, how do I do this?

To make a return, simply contact our customer service at ( Please include your name, order number (e.g. #0000) that you received in the confirmation email and the reason for the return. We will then provide you with the return address and confirm the return. After that is done, you can send the product to us via the courier of your choice

. What are the costs of returns?

Unfortunately, returns to us are at your own expense. The costs will therefore depend on the courier. Consult the website of the relevant courier you want to ship with for more information about prices.

What are the conditions for returning my product(s)?

There is always a return period of 14 days. The return period starts on the day you receive the item. However, there are conditions for returning:

● You can only return the item if:

● The return period has not yet expired

● The product is in the original packaging and all labels are still attached

● The product has not yet been used.

Which payment methods can I use?

We accept payments via various payment methods, such as: iDeal, Bancontact, Credit Card, Apple Pay, Google Pay & Amex. If you're not sure if your payment method was accepted, follow the steps on the payment page to review all possible options. All transactions go through secure and reliable payment systems and are therefore safe.

What if I have not received a confirmation email for my order?

That is not the intention. Send an email with your full name and email to ( We will help you quickly.

Can i cancel my order?

Do you want to cancel your order for any reason? Send an email to ( as soon as possible. Please include your name, order number (e.g. #0000) that you received in the confirmation email and the reason why you would like to cancel the order.

Are you always looking for that one unique online store that can surprise you time and time again with the trendiest and cool products? Look no further, because ( is the right place for you! We were created from a passion for finding special items that you won't find anywhere else. Our mission is simple: make you happy with products that make your life a lot better. Whether it concerns beautiful accessories for the home, handy gadgets for on the road, or the latest fashion trends; You will find it all with us. What really sets us apart is our commitment to great service. Our team is available 6 days a week to help, advise and answer your questions. We understand you're busy, so we make shopping with us as easy and enjoyable as possible.

Do you have questions about a product, would you like more information about shipping, or are you just looking for something special? Don't hesitate and send us an email to ( Our customer service is always there for you and is happy to help you.

We are convinced that there is a perfect product for you in our range. From original gift ideas to handy tools that make your daily life more pleasant. At (Branstore) everything revolves around your happiness and satisfaction. Take a look around and be inspired by our collection. We promise you will find something with us that you won't find anywhere else. Welcome to (Banstore), your source for unique and special products!

Nuestra historia


Nuestra marca nace el año 2021 en pleno contexto pandemia. Comenzamos a ser fanáticos de los perfumes desde temprana edad y es una pasión que hemos compartido en nuestra familia. Comercializamos perfumes originales a todo el País a precios convenientes. Si tienes alguna pregunta utiliza los canales oficiales y estaremos feliz de poder ayudarte.