Frequently Asked Questions

What is the delivery time for my order?
Delivery times vary between 6-14 business days. However, most packages arrive a bit faster in the Netherlands! Typically, you will receive your package within 10 business days.

What should I do if I haven’t received my order yet?
If the delivery time of 6 - 14 business days has passed and you still haven’t received your order, please email us at (info@branstore.com). We will find out what’s going on with your package.

How do I exchange/return my order?
To make a return, simply contact our customer service at (info@branstore.com). Provide your name, the order number (e.g., #0000) from the confirmation email, and the reason for the return. We will then send you the return address and confirm the return. After this, you can return the product to us using any courier of your choice.

What are the costs for returns?
Returns are unfortunately at your own expense. The costs depend on the courier. Please check the website of the courier you wish to use for more information on the pricing.

What are the conditions for returning my product(s)?
There is always a 14-day return period. The return period starts from the day you receive the item. However, there are conditions for the return:

• You can only return the item if:
  • The return period has not yet expired.
  • The product is in its original packaging with all tags still attached.
  • The product is unused.

What payment methods can I use?
We accept payments through various methods, such as: iDeal, Bancontact, credit card, Apple Pay, Google Pay & Amex. If you are unsure whether your payment method is accepted, please follow the steps on the payment page to view all available options. All transactions are processed through secure and trusted payment systems, ensuring their safety.

What should I do if I did not receive a confirmation email for my order?
That shouldn’t happen. Please email your full name and email address to (info@branstore.com). We will be happy to assist you.

Can I cancel my order?
Would you like to cancel your order for any reason? Please email us as soon as possible at (info@branstore.com). Provide your name, the order number (e.g., #0000) from the confirmation email, and the reason for the cancellation.

Are you always looking for that one unique online store that surprises you again and again with the trendiest and coolest products?
Look no further, because at (Branstore.com), you’ve come to the right place! We were founded out of passion to find special items that you won’t find anywhere else. Our mission is simple: to make you happy with products that make your life better. Whether it's beautiful home accessories, handy gadgets for on the go, or the latest fashion trends – we have it all. What really sets us apart is our dedication to great service. Our team is available 6 days a week to assist you, advise you, and answer your questions. We understand that you have a lot on your plate, so we make shopping with us as simple and enjoyable as possible.

Do you have questions about a product, need more information about delivery, or are you just looking for something special?
Feel free to email us at (info@branstore.com). Our customer service is always available and happy to help. We are confident that you will find the perfect product for yourself in our collection. From original gift ideas to practical tools that make your daily life easier. At (Branstore), it's all about your happiness and satisfaction. Take a look around and get inspired by our collection. We promise you will find something here that you won’t find anywhere else. Welcome to (Branstore), your source for unique and special products!